Managed IT Support
Why small businesses need an outsourced IT partner
Small businesses often face the same challenges: computers freeze, email stops working, the server is outdated, and nobody has a clear overview of passwords and access. An internal IT department is expensive, and hiring a single person is risky.
RFSPLET solves this. We become your external IT department — available when you need us, without the cost of hiring.
What our IT support includes
- Regular maintenance and monitoring — oversight of servers, network, and security updates.
- User support — help with computer, email, printer, and software issues.
- Security and backups — vulnerability checks, regular backup of critical data.
- Email maintenance — ensuring working and secure email (SPF, DKIM, DMARC, anti-phishing protection).
- Vendor coordination — communication with equipment providers, ISPs, and software vendors.
- Documentation — up-to-date documentation of your IT infrastructure, passwords, and access.
How we work
- Audit — we conduct a free review of your current IT infrastructure and identify any issues.
- Proposal — we prepare a support proposal tailored to your budget and needs.
- Implementation — we take over maintenance and support with minimal disruption.
- Ongoing — we continuously monitor, maintain, and resolve issues before they become critical.
Who this is for
- Offices and professional services (lawyers, accountants, consultants)
- Retail and hospitality
- Warehouses and small production
- Agencies and remote teams
- Any business without an internal IT department that wants reliable support
Call +386 40 753 246 or send an inquiry — we offer free advice and a review of your current IT infrastructure.
Technology partners and vendors we work with
Mikrotik, Cisco, HPE, Dell, Synology, Ubiquiti, Veeam and other industry-leading brands.
FAQ
What does monthly IT support include?
Monthly packages include regular infrastructure monitoring, system and security updates, user support (remote or on-site), email and server maintenance, vendor coordination, and documentation of your IT environment.
How quickly do you respond to urgent issues?
For clients with a support contract, we offer priority response — typically same business hour for emergencies. For non-contract clients, we respond within one business day. Urgent issues are often resolved remotely where possible.
Do you work on-site or only remotely?
Both. Most issues are resolved remotely, which is faster and more cost-effective. For equipment installation, network work, or more serious issues, we come on-site across Slovenia.
Can you take over IT from our current provider?
Absolutely. We conduct a full audit of your current infrastructure, identify any issues, and ensure a seamless transition with minimal disruption. All passwords, access credentials, and documentation are securely transferred.
Do you offer subscription packages or only hourly billing?
We offer both. Subscription packages are better for businesses that need regular support and predictable costs. Hourly billing is available for one-off projects and emergency interventions.
What types of businesses is your IT support best suited for?
Small and medium businesses without an internal IT department — offices, shops, hospitality, professional services, warehouses, and production. We adapt to your size and needs.
Related services
Ready to upgrade your IT?
Call us now or send an inquiry — we'll help you find the right solution.